Frequently Asked Questions
Everything you need to know about your KeraCare beauty experience.
How can I track my order?
Once your order has been shipped, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are your products cruelty-free?
Yes, at KeraCare, we are committed to ethical beauty. None of our products or ingredients are tested on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and shop-now-pay-later options like Klarna and Afterpay.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which product is right for my hair type?
Each product page includes a 'Best For' section. You can also take our online Hair Quiz to receive a personalized routine tailored to your specific needs.